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Help

We see help for clients of AIPS++ as being layered. We strongly suggest that each AIPS++ consortium site have a designated contact person who can also provide immediate, in-person advice to both astronomers and programmers on how to use the system. For the next layer of help or for queries from non-consortium sites, there are a couple of possibilities: either set up a special group to provide detailed help, or adopt something similar to the Designated AIP program of the AIPS system whereby such duties are rotated around the active programmers in the Project, perhaps to three at one time, one per 8 hour shift? The latter has a number of attractions: it keeps the programmers in touch with the users, the level of advice is high, and it spreads a difficult and demanding job amongst a group of people. The downside is that it takes some fraction of the time of the best people. Overall, we prefer the latter approach and recommend that it be adopted.


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2004-08-28