Differences

This shows you the differences between two versions of the page.

--- open:wp6:task6.2 [2017/12/08 14:08] – [Federated Customer Support] viljoen
+++ open:wp6:task6.2 [2017/12/11 08:31] (current) – [Federated Operations] viljoen
@@ Line 7: / Line 7: @@
 Federated operations services exist to deliver a consistent quality of service delivery across all distributed service providers (e.g. data, computing, storage).  Federated operations may be broken down into several sub-components:
-== Helpdesk ==
+=== Helpdesk ===
-== Monitoring ==
+A central helpdesk that is able to triage and assign tickets to the correct SRC or service provider means that a user does not have to deal with multiple helpdesks when facing a problem.  Such functionality is desired in a federated environment with complex relationships between different components.  An example of such a central helpdesk (with links to multiple distributed helpdesk instances) is [[http://ggus.eu|GGUS]] developed for the WLCG.
-== Service discovery ==
+=== Monitoring ===
+Large scale monitoring across complex infrastructures are required to enable consistent service delivery.  This makes a number of features possible: fault detection and remedy; continual service improvement and SLA availability measurements.  An example of a federated monitoring is [[https://argoeu.github.io/|ARGO]].
+=== Service discovery ===
+=== Accounting ===