Differences

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--- open:wp6:task6.2 [2017/12/08 14:19] – viljoen
+++ open:wp6:task6.2 [2017/12/11 08:31] (current) – [Federated Operations] viljoen
@@ Line 9: / Line 9: @@
 === Helpdesk ===
-A central helpdesk that is able to triage and assign tickets to the correct SRC or service provider means that a user does not have to deal with multiple helpdesks when facing a problem.  Such functionality is desired in a federated environment with complex relationships between different components.  An example of such a central helpdesk is [[http://ggus.eu|GGUS]] developed for the WLCG.
+A central helpdesk that is able to triage and assign tickets to the correct SRC or service provider means that a user does not have to deal with multiple helpdesks when facing a problem.  Such functionality is desired in a federated environment with complex relationships between different components.  An example of such a central helpdesk (with links to multiple distributed helpdesk instances) is [[http://ggus.eu|GGUS]] developed for the WLCG.
 === Monitoring ===
+Large scale monitoring across complex infrastructures are required to enable consistent service delivery.  This makes a number of features possible: fault detection and remedy; continual service improvement and SLA availability measurements.  An example of a federated monitoring is [[https://argoeu.github.io/|ARGO]].
 === Service discovery ===