This page outlines an analysis of existing federated IT Service Management (ITSM) tools and solutions that operate at a national (and international) level. Such tools have the potential to be applied to SKA SRCs.

Federated operations services exist to deliver a consistent quality of service delivery across all distributed service providers (e.g. data, computing, storage). Federated operations may be broken down into several sub-components:

A central helpdesk that is able to triage and assign tickets to the correct SRC or service provider means that a user does not have to deal with multiple helpdesks when facing a problem. Such functionality is desired in a federated environment with complex relationships between different components. An example of such a central helpdesk is GGUS developed for the WLCG.