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--- public:lta_faq [2023-02-17 09:17] – Updated broken link Hanno Holties
+++ public:lta_faq [2023-02-17 10:48] (current) – Hanno Holties
@@ Line 107: / Line 107: @@
 === I did not receive a mail notification that my data is ready for retrieval! Has my request gone lost? ===
-After you got a notification that your requests was scheduled, it is in our database and there's hardly a possibility that it got lost. Staging requests can take up to a day or two, but will finish a lot sooner in most cases. This depends on your request's size but also on how busy the storage systems are by other user's requests at the moment. Sometimes, the LTA storage systems are down for maintenance and this can delay the whole procedure. You can [[http://web.grid.sara.nl/cgi-bin/lofar.py|check for downtimes here]].
+After you got a notification that your requests was scheduled, it is in our database and there's hardly a possibility that it got lost. Staging requests can take up to a day or two, but will finish a lot sooner in most cases. This depends on your request's size but also on how busy the storage systems are by other user's requests at the moment. Sometimes, the LTA storage systems are down for maintenance and this can delay the whole procedure. You can [[https://ganglia.grid.surfsara.nl/cgi-bin/lofar.py|check for downtimes here]].
 It is not alarming when your request did not finish in 24 hours, even when your last request finished within 10 minutes. In urgent cases or if you did not receive a notification after 48 hours, please contact the [[https://support.astron.nl/rohelpdesk|ASTRON helpdesk]].