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public:lta_faq [2021-03-08 09:16] – Replaced Groningen with Poznan as LTA site Hanno Holties | public:lta_faq [2023-02-17 10:48] (current) – Hanno Holties | ||
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=== What is an appropriate amount of data to retrieve? === | === What is an appropriate amount of data to retrieve? === | ||
- | This depends. As a rule of thumb, we ask you to keep your requests below 5 TB in volume and smaller than 1'000 files. Also, the total file count in all your //running// requests should not exceed 5'000 files at any point in time. | + | This depends. As a rule of thumb, we ask you to keep your requests below 5 TB in volume and smaller than 1'000 files. Also, the total file count in all your // |
In more detail, there are essentially two things to consider: The capabilities of your own system and the capabilities of the LTA services. | In more detail, there are essentially two things to consider: The capabilities of your own system and the capabilities of the LTA services. | ||
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* If you are asking about a command that failed, please copy-paste the exact command that you executed together with the full terminal output. (Some tools (like the srm commands) have a ' | * If you are asking about a command that failed, please copy-paste the exact command that you executed together with the full terminal output. (Some tools (like the srm commands) have a ' | ||
* If you are using some script somebody gave you, please note that we are no clairvoyants and have no idea what the script you're using actually does. We can very likely not understand what went wrong from the output of some random script. Please check the [[: | * If you are using some script somebody gave you, please note that we are no clairvoyants and have no idea what the script you're using actually does. We can very likely not understand what went wrong from the output of some random script. Please check the [[: | ||
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==== Troubleshoot ==== | ==== Troubleshoot ==== | ||
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=== I did not receive a mail notification that my data is ready for retrieval! Has my request gone lost? === | === I did not receive a mail notification that my data is ready for retrieval! Has my request gone lost? === | ||
- | After you got a notification that your requests was scheduled, it is in our database and there' | + | After you got a notification that your requests was scheduled, it is in our database and there' |
It is not alarming when your request did not finish in 24 hours, even when your last request finished within 10 minutes. In urgent cases or if you did not receive a notification after 48 hours, please contact the [[https:// | It is not alarming when your request did not finish in 24 hours, even when your last request finished within 10 minutes. In urgent cases or if you did not receive a notification after 48 hours, please contact the [[https:// | ||
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=== My downloads don't start / time out === | === My downloads don't start / time out === | ||
- | Maybe the SRM system is down for maintenance, | + | Maybe the SRM system is down for maintenance, |
=== Http downloads randomly fail with "503 Service Temporarily Unavailable" | === Http downloads randomly fail with "503 Service Temporarily Unavailable" |